Capitec Service unaccepltable

I have a fixed-term savings plan with Capitec, when I wanted to unfix the amount from the App I was advised to call the bank or visit the branch. However, based on the call service I received I simply cannot unfix the amount over the phone nor transfer some to my savings account as I'm in need of it urgently due to my debit orders. I do not have time to visit the branch and I expected to be assisted over the phone. The wait is too long and I'm also very busy over the weekend. I do not like going to the bank and waiting there plus seeing people going through my profile. This is not a Pension fund or provident fund that you will have to visit their branch. I found this to be so unacceptable, *********** and ridiculous...