Capitec Service Sucks Big Time....

I have logged a issue with Capitec, they told me it will take 7 days to resolve and someone would call me back, its been two weeks with not one single consultant called me back i have been doing all the calling, every time i call they tell me the issue is with the admin department but there is no contact number for the admin Department, how is this even possible,

i am now beyond tired of this ****ty service...i need someone to call me back i will be logging a complaint with the ombudsman as well.