Capitec service is pathetic and the bank is a ****

I transferred immediate cash on the 21/02/2022 from my Capitec to my FNB account, my money never reached my FNB account. On the 22/02/2022 I called Capitec to report that I haven’t received my money into my FNB account, a consult by the name of Candice assisted and told me it’s going to be investigated and I should allow 14 days and my money will be reversed back into my Capitec account. 14 days has passed never received my money back into my Capitec account. I called this morning 14/02/2022 spoke to Natalie only to be told that the money was reversed bank into my account, but it was not reversed back I did not receive the money and a consult confirmed that in my bank statement it doesn’t reflect that it has been returned back into my account. Can I please have my money back as in yesterday.

This bank is a **** full of a bunch of *********** staff who promise to call back instead drops your calls while you are busy holding for them. Even when you call no assistance to resolve the call is being offered yet you are transferred from pillar to post with no luck.