Capitec service is non existant

So I'm feeling so let down by the level of service I received from capitec. The lies I received to cover up their blunders and than the arrogance when you confront them with it... never mind making over 20 calls to get answers, constantly being put on hold the calls being cut when you request a manager or a managers details. I went into a branch for assistance tried 3 different call centre departments tried Facebook - the bot they have on there is useless. I did all this and only one phone call returned. At this point it's kinda hopeless