Capitec service is getting worse

I had capitec called, their consultant pretended he could not hear and said he would send me an email, still no email on the day, another female consultant called yesterday and advised she will call at 3, she kept to her word and called back to assit. She was the only helpful person who knew what to do and helped. Today after the issue was resolved, i still get calls to get the problem resolved, Capitec should get their system sorted, as my details on their system states unresolved. But atleast one competent person works their.