HV
Hanco V
1 reviews | Active since Nov 2023
10 Jan 2024, 05:55
Capitec Service is Down
I have complained to them on the phone and ive sent emails complaining about the service im receiving. But still no one reaches out to me. I feel capitec is one of the slowest banks when it comes to responding to their clients and I have friends that agree. I wish I could just have unlimited airtime and bother them with calls the whole time but after using up like 6hours of airtime (If not more) one tends to get sick of each representative giving you different answers or no listening to what you are saying. All in All. Terrible service in responding to your problems.
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Replies (3)
Capitec Bank's replyOfficial
10 Jan 2024, 07:52 Good day Hanco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,
Capitec Bank's reply10 Jan 2024, 07:52
Official
Good day Hanco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,
HV
Hanco V's updateReviewer Update
15 Jan 2024, 00:36So here they stated the next business day id be contacted. It's been 5 days and I still havent recieved any contact from anyone. The branch that I asked to help me (Great people and really nice) are also getting fed up since they arent receiving the correspondence from the relevant departments to help me on my issues. It's been emails back and forth and the problems arent changing. Calls wasting hours of my airtime costing me a lot of money that I'll never get back to try and get answers that should have been given the first time. I would have dropped my rating even lower if it was possible but unfortunately it isnt
HV
Hanco V's update15 Jan 2024, 00:36
Reviewer Update
So here they stated the next business day id be contacted. It's been 5 days and I still havent recieved any contact from anyone. The branch that I asked to help me (Great people and really nice) are also getting fed up since they arent receiving the correspondence from the relevant departments to help me on my issues. It's been emails back and forth and the problems arent changing. Calls wasting hours of my airtime costing me a lot of money that I'll never get back to try and get answers that should have been given the first time. I would have dropped my rating even lower if it was possible but unfortunately it isnt
HV
Hanco V's updateReviewer Update
15 Jan 2024, 08:36Well I got a call this morning basically stating nothing can be done for me and if I want any help and I don’t agree with the service I must contact Ombudsman. Guess thats my only route as ive submitted all documents needed and requested and still my funds are held back. FED UP!
HV
Hanco V's update15 Jan 2024, 08:36
Reviewer Update
Well I got a call this morning basically stating nothing can be done for me and if I want any help and I don’t agree with the service I must contact Ombudsman. Guess thats my only route as ive submitted all documents needed and requested and still my funds are held back. FED UP!