1 reviews | Active since Oct 2016

15 Oct 2016, 11:55

Capitec Service is declining

<p>On the 23rd of September I incidently deposited R1500 to someone I don't know. I quickly went to a nearest bank in Jozi and they said the money will be frozen and it will take 7 days to refund it to my bank account. Now it's almost a month I never heard anything from them despite my numerous visits to their branches. I'm sitting here without my money, asking why I'm still banking with this bank that cannot prioritise the interest of their clients...</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Oct 2016, 09:08
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank