CAPITEC SERVICE IS ABSOLUTE ****!

Capitecs service is absolute **** especially when it comes to their clients! I work for an online company which pays me through an app and finds online South African cashiers to transfer the funds into my account. Capitec received notice from FNB stating that the cashier is suspected for ***** and that all transactions need to be frozen. Firstly, Capitec did not bother to message or query what was going on considering that I am their client and MY NEEDS should come first. Secondly, it's been weeks and I havent received any feedback! I have been following up and have been speaking to 10 different agents who know absolutely nothing on how to help! I have visited the bank personally and they advises they they dont know how to help. MIND YOU! THIS IS MY SALARY WHICH IS FROZEN IN MY ACCOUNT! NO ONE IS WILLING TO HELP! I requested for a repudiation letter in order to escalate it to the company that transfers the money into my account yet Capitec rejected it without ANY REASON as to why it was rejected? CAN SOMEONE EXPLAIN TO ME WHAT THE **** IM SUPPOSED TO DO NOW? According to my knowledge a client needs comes first yet Capitec seems to cater to an external banks needs. I haven't been able to pay my accounts, nor have I been able to pay for rent or even buy groceries because Capitec decides to inconvenience my life. My credit score has gone down and my creditors are calling me everyday! What do I say to them? That my bank is full of people who dont know what the **** is happening? My bank is full of people who does **** all for their clients? I am actually considering CHANGING MY BANK ACCOUNT. I cannot be chasing after people who dont know how to even help me. This is not only an inconvenience but its also causing me emotional distress as I am stuck and no one is willing to help. Lastly , I have spoken to 3 different teamleaders (Charmaine, Jayden and Mamutlane) who refused return my calls and up to now I have received no updates thus far. Proof has been provided to Capitec that this is my salary. CAPITEC IS A DISAPPOINTMENT!