Capitec service has deteriorated significantly 😥

I went to Capitec branch in Silverlakes few weeks ago for a replacement card. After being without a card for almost 4 months, because I was dreading bad service. I stayed at the bank for almost 2 hours, as the consultant attempted to activate my virtual card. I left the bank without the service and it never worked. Few days ago, I called the call center to block an unauthorised debit order. The consultant confirmed that I won't be debited again by the same company, and it was attempted again today. I am still waiting for the refund for the unauthorised debit 😒