CAPITEC SERVICE FRUSTRATING

CAPITEC IS THE MOST FRUSTRATING BANK I HAVE COME ACROSS, I REPOTED AN INCIDENT ON SUNDAY, I SENT SOMEONE SOME MONEY ON CASH SENT AND THEY NEVER GOT IT. ON MY SIDE IT SAID REDEEMED AND ON THEIR SIDE IT JUST SAID DECLINED BY BANK. WHERE IS THAT MONEY? THIS BANK IS DECLINING STANDARDS DAY IN AND DAY OUT. IF ITS NOT THE BANKING UP THATS FROZEN ITS THESE FRUSTRING ISSUES. THIS MONEY WAS SO URGENT AND NOW 6 DAYS LATER NO CALL NOTHING FROM CAPITEC. THEY SINCE TOLD ME THIS WOULD TAKE 24 HOURS BUT TODAY i CALLED AND SPOKE TO A CERTAIN VUYANI WHO TOLD ME THERE IS NO TIME LIMIT TO INCIDENCES IT DEPENDS WITH OTHER INCIDENCES MEANING MY OWN IS NOT IMPORTANT. HE WAS LOOKING AT THE AMOUNT INVLOVED BUT EVEN IF ITS R300 ITS MY MONEY AND I WANT IT. NO COMMUNICATION FROM CAPITEC WHATSOVER