Capitec service disgusting

Capitec does not live by their motto "Live Better" because right now because of Capitec Bank, I'm not living better, instead I'm filled with stress and anxiety.

2 weeks before my salary was paid into my account, Capitec notified me that my revolving credit limit will be decreased because of my change in credit status. I've had this credit from 2021 and have not missed one payment. Because it's a revolving credit, I chose the shortest term to pay back because it's less interest and knowing that if I need it again, it's revolving credit and will be available. The shortest term means also the highest installment.

Now Capitec has just decreased my limit and removed my credit available. A big chunk of over R7000 was deducted. This is not helping me to live better because it's put me in financial stress, so it's actually putting me in a worst financial state because 3 debit orders were unsuccessful because of this. I have phoned in numerous times. The first person I spoke to said that my revolving credit will be reinstated. But it wasn't. The second person that I spoke to said that they would need to listen to the voice recording and get back to me. I've been waiting since 31 May. Still no feedback or response. They don't care.

Looks like I have to move to another bank where my best interest is at heart and I'm valued as a customer.

Very disappointing Capitec!