Capitec service

Good morning. This bank does not even deserve the one rating. Their customer service is very poor. I went to the branch immediately after I discovered that I had transferred money to an account that I did not know, they said that they were going to contact this person, after one attempt they told me that they could not get hold of this person and I had to go to the police and open a case. I decided to call that customer number myself, I was told that I was going to be charged R 7 for them to call this person, I was put on hold and afterwards told that they could not assist me because this person has withdrawn the money from that account, as such no assistance. What a let down, failed me completely.