Capitec Service Atrocious
I have put in a claim for loss of income due to retrenchment last month for my Capitec credit card. To date I have not yet received any correspondence from Capitec. But I get threatening message like this below:
Capitec: MR VISSER, settle your credit card arrears NOW. Failure to settle will affect your chance of getting credit again. Call *** for help.
What is the issue here? I’m used to much better service from Capitec. Please explain what is happening?
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Replies (1)'s updateReviewer Update
02 Jan 2024, 09:26I was told just now by the call centre agent that my claim (and relevant documentation) that was submitted with the branch on 1st of December was never sent through to the insurance department…I am made to look like a delinquent and I’m threatened by your institution because of non-payment. I have now spoken to 4 agents and I went to the branch…I am not the one at fault here. This is against TCF, and I will now demand transcripts so I can lodge an official complaint and take it to the ombudsman. Thanks for your pathetic service Capitec Bank.
's update02 Jan 2024, 09:26
Reviewer Update
I was told just now by the call centre agent that my claim (and relevant documentation) that was submitted with the branch on 1st of December was never sent through to the insurance department…I am made to look like a delinquent and I’m threatened by your institution because of non-payment. I have now spoken to 4 agents and I went to the branch…I am not the one at fault here. This is against TCF, and I will now demand transcripts so I can lodge an official complaint and take it to the ombudsman. Thanks for your pathetic service Capitec Bank.