Capitec Service and Systems Suck

I recently paid another Capitec account holder using the Capitec banking app. I entered the cellphone number (correctly and as per the beneficiary's registered details) and name, and paid. The money never arrived in the beneficiary's account. On enquiry, I received numerous automated responses saying the situation was being investigated. The final outcome was a response from an individual saying that the problem was a civil matter and that I should refer to a lawyer to recover my funds. BS. I did everything correctly, the beneficiary account details are correct, the cellphone number is supposedly the registered number on the beneficiary's account. This is a bank system failure, and it is being made my problem. It is not a lot of money, but if it were, I would be suing the Bank and not looking to recover money from someone that Capitec has paid incorrectly. Constant automated responses denying responsibility and not refunding the money are simply not good enough!! Absolutely disgusted