Capitec service

Hi,on Saturday I went to Capitec to withdraw 10 k as I needed to pay for parts,I waited in the line for the ATM for quite a while as only one machine was working,when it was eventually my turn,I had to make two withdrawals as da ATM limit was 5 k,the transaction was approved and I could here the machine preparing the money,the next sec my card was kicked out and a receipt printed saying the transaction was cancelled.i went into da bank to a consultant who put me through to an agent from da business department,so the money went off my account but wasn't dispersed at the machine,I was quite irritated at this point,so the agents response was that i would get feed on the matter withing five days.at this point I was ****ed off,this set my business back,my client wasn't happy and my work was on hold.then da banking app was under maintenance through the weekend aswell.this is a new business account which my clients can't add to there banking app as it's says account no. Invalid,I still haven't gotten a response regarding that.so sometime today the money was reversed back into my account,I have no faith with capitec at da moment.im looking to close this acc with Capitec and open a new account with another bank.any suggestions?