Capitec Service

It has been a werk now since I posted the below review. And still no feedback. I got a call from capitec stating they are investigating and will keep me updated with emails. I were informed that I will be contacted within 5 business days with feedback. I have not heard anything since. Now I do understand the shut down due to COVID 9, but no feedback is ridiculous! All I want is my transactions to be refunded!!! By the time I get feedback this will propably no longer be in the merchant's account. Will Capitec then pay this to me?

"HP Logo Write a review ANASTASIA V

3 reviews | Active since Dec 2018

25 Mar 2020, 09:08 CAPITEC BANK CHARGES AND SERVICE To who this may concern.

I have been a client at Capitec bank since 2014 and experienced a very unpleasant situation yesterday. I have made several online purchases to find that the money which went out of my bank account, did not reflect on this account but went out of my bank account. I phoned head office on 23 and 24 March 2020 to explain the situation to them as I want this transactions charged back and for my money to be reversed back to my account as I suspect this is ***** taking place, there is no contact details for the company to where the online purchases went to. They advised I need to visit my branch for assistance. When I went to the branch at Randfontein Tambotie mall Yesterday, the lady assisting me phoned head office as well. They can request chargebacks for the past 40 days, but I were told that there is a charge of R150 per transaction. Now this is ridiculous as most of the transfers are only R100. Now to find my bank account will go into a minus, I am not happy at all and sitting with this enormous loss from my bank account. I were informed that they can not assist me in reducing the charges. Why am I then a client of Capitec if they can not assist me with this problem and reduce the charges to benefit me and reversing my money back to my account. The merchant for the transactions is overseas and there is no contact number to get in contact with them. I am not happy at all, this is really not a bank that I will recommend to anyone in future. This now mans I need to accept an let go while suspected ***** is taking place on my account? This is totally unacceptable!! I am considering to return to Nedbank as a client, ***** was taking place on my account several years ago, they assisted and charged back all of the ********** transactions of that case, and did not charge me anything!!

I do hope to get feedback regarding this, or this will leave me no option to take it further until I get the assistance with reasonable charges to sort out my account.

Regards, Anastasia Venter"