Capitec service

Hi

I received an sms saying that an amount has been taken off my account I called Capitec number ********** 046 and spoke to a consultant who then advised of a security check I answered the questions my ID, address until she asked me if I’m registered for something I didn’t even know when I told her I don’t know she said she wanted a yes or no I told her I was never told about that so I cannot answer she then said how can I not know if I had an app on my, I then yes I did had an app on my previous phone but on the phone I’m using I haven’t been using it, she then said my line is breaking I repeated she said there’s a problem with my line so I dropped and dialed again and I spoke to Maurine who told me I failed security check I asked how because the line was interrupted on my previous which is why I’m calling again she ask me to hold to go ask the person I was talking to prior to her she came back and said yes I failed I aked how and how does your security check works cause I only answered 2 questions she asked me how many questions was I supposed to answer I said I don’t know (but normally I know security questions is 5 questions) I then said why was I not told on my previous call that I have failed she asked if there’s anything else cause she can’t access my account. Really? I’m so frustrated something is taking my money and I’m told to wait until the next morning to attend to it because I just automatically failed security questions wow