Capitec Send cash pending????Angry and appalled is an understatement!!!!!!!!!! Stupid service.

Angry and appalled is an understatement!!!!!!!!!! Stupid service.

I sent my elderly mother Capitec Send cash and when she went to withdraw and buy groceries as I work far from home, she was in need of buying meds as well, she calls me stranded and the store says they cannot help , I call client care they tell me IT WILL BE ESCALATED AND IT WILL TAKE A WEEK, A FREAKING WEEK!!!!!??????? AND WHAT DOES MY ELDERLY MOTHER DO SO LONG ....FLY HOME, AND GO EAT NAIL CURRY, WE DON'T DO THIS FOR FUN WE USE IT CAUSE WE NEED IT TO SERVE A PURPOSE , I DONT HAVE DISPOSABLE CASH TO SEND TO HER WHILE YOL TAKE A FLIPPIN WEEK TO RECTIFY, PLEASE ESCALATE URGENTLY AND SO MY FAMILY CAN EAT AND MY ELDERLY MOTHER TO GET HER MEDS.....XMAS IS AROUND THE CORNER THEY MUST JUST WAIT FOR SO LONG , PLEASE DO BETTER NAMA SYSTEM APHAPHAYO ITHUNYWE NGUBANI NJE.....I NEED THIS RESOLVED PROMPTLY, IF MY MOM DIES COZ NO MEDICATION, IT WILL TAKE A WHILE BUT YOL WILL SEE BAFAN BAM