VM
Venessa M

1 reviews | Active since Sept 2014

20 Aug 2020, 14:26

Capitec selling personal info to third parties! ???

Years ago my husband and I had capitec acc's. I lost my job and closed my acc, eventually when I needed to use an bank acc I used his, we switched the number on his capitec acc to my cell nr. He stop using the account because capitec was unhelpfull to stop unauthorised debit orders going off at month end. I used the account a little while for my small home based business, then we realised every ****** damn time you use or log in to the app SPAM CALLS STARTS! CAPITEC STOP FU#$#@NG GIVING OUR DETAILS OUT TO THIRD PARTIES!!! You are the only business where my cell number is registered to Mr X#$###.. I receive at least 20-30 spam calls looking for Mr X#$## when the capitec app was used. Constantly sitting and blocking spam calls thanks to capitec. Sick of you giving out our personal info.

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Aug 2020, 15:19
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank