Capitec seems to be a ****

My account got frozen on the 21th of March because someone whom capitec can’t even locate claimed I ****med them using my account I have been going to the branch all week to submit all the documents they asked for till today capitec hasn’t escalated my matter!!!! My matter is not being taken serious please assist the only thing I want from capitec now is for them to release my money I no longer want anything to do with that bank they are very unprofessional this account literally has all money meaning my life is on stand still and capitec does not care!! It now seems like capitec wants to ***** my money I’m tired of begging capitec for my money I want my money now!!!!