MB
Marlene B

1 reviews | Active since Feb 2023

21 Feb 2023, 13:35

Capitec Security Useless

I have been a capitec client for a very long time. Always promoting them for their low fees and excellent service when I opened my account. I have also opened bank accounts for my three daughters, of who two are now adults, and can operate their bank account without my assistance. However, now that Capitec has for a while been adding the physical account numbers to the front of the bank card, and not only the card number, I saw a problem coming. Recently my daugthers phone was ****** with her bank card, and some way or another the ******* drew all her money from her capitec bank card. We went into the bank, and even a transaction that was still pending, was allowed by Capitec Bank after we went to see them. All her money is gone, and Capitec Bank does not take any responsibility for their mistakes - ie, letting the pending transaction go through, not following up with the mentioned vendors on the account and stopping the transactions with bidorbuy, and snapscan. Also having her account number on the front of the card, just made it so much easier. They (The *********) increased her limits, they withdrew ALL her money from her different bank accounts, without having any alerts go on at Capitec Bank. Now Capitec washes their hands like Pilatus, and takes NO responsibility. Suddenly they also started doing this stupid QR code scanning for extra security measures. Just another way of trying to not make your problem theirs. I am so disappointed, and will be moving my accounts to another, more secure bank. I will advise all people to be very careful with Capitec Bank's security, as their are none!!

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Feb 2023, 18:54
Official
 Good day Marlene

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank 

Best regards,

MB
Marlene B's update25 Feb 2023, 20:23
Reviewer Update
I am still waiting for Capitec to contact me.