Capitec Scores an Own goal by breaking their own app

Capitec rolled out a new app yesterday and inconvenienced all its clients without properly testing the app on all platforms, and has broken the app on my phone. When i tried to get the whatsapp support they told me i must go to a branch to fix my device validation. This morning 40 minutes later the branches are aware of this app that was rolled out yesterday, but now many clients are having problems with the app.

So the new app actually broke the app on my phone, i removed it and re-installed without success.

What IT deployment does such a shocking job of testing before rolling it out .

Now the branch agents has to fight with technical support to fix the problems.