Capitec ****s people

Today I had transfer cash to a friend and it went to a wrong person and called the bank so that they do a reversal, was told I need to open a civil case against the person,a person that I don't know and don't even have his/her particulars and when ask for them the told me its against the law to that and I understand but I don't understand why they can't reverse and charge me.With FNB they do reversal and charge R294.why must I get a lawyer to do a reversal of R1500.A lawyer that will charge me more than R1500 that I need to be reversed to my bank.its my 2nd bad experience with the bank.