Capitec ********

I withdrew R3500 from the Westgate Mall ATM on the 1st February 2022 and only received R2500. I immediately contacted the Capitec call center (***) and was told to wait 48hours for a response. on the 2nd February 2022 I received a message stating my query was declined. On the 3rd February 2022 I went to the Westgate branch and was told to log another query. I returned to the branch on the 10th February 2022 and was told by the branch manager my request was declined and I should log a complaint with the Ombudsman. Most people who bank with Capitec are lower income people and I find it unacceptable that I should be given such treatment and I ask myself why is it so easy for Capitec staff to refer their customers to the Ombudsman. Where is the transparency in what was investigated and what where the findings. This has left me with a very sore taste in my mouth as a loyal customer. I am expecting someone who has some sort of empathy to get back to me with proof that I received the full amount of money. If Capitec is unable to prove that then I expect to be reimbursed. Take responsibility to ensure your customers are put first.