Capitec ****med my account

On 30 November 2020 7h45 I went to Capitec ATM to withdraw money I inserted card and machine asked for a pin i never get options to choose how much I want to withdraw I got sms notification R3500 has been withdrawn and my card never come out I never receive the money,I told my father to wait at the ATM machine so that I can go inside to seek help,they told me that they can't help me because they still closed,after some few minutes I went inside again the consultant who was helping took out my 3months statement and statement confirm that the money has been withdrawn and he called head office to seek help they said they don't see any error on their system they will call me back they din't call me the consultant took the case to complain they never call also and the manager knew about my case but he never shows any interest on it until I request to see him he said to me it is a **** nothing he can do because the ******** use the powerfull potion to do that ,I need your help please because I didn't pay my bills