PS
Palesa S

1 reviews | Active since Mar 2019

12 Mar 2019, 10:54

Capitec ****m

I Accidentally Send Funds into a Worng account and Asked Capitec to Reverse it

They refuse to assist me it’s been over 2 weeks now They made me go to affidavits at police stations but still no help or whatsoever from them

The person whom I had transferred funds into even tried to get his bank to assist him into reversing back the funds into my acc but still they are busy Taking us up and down

What would have happened if I didn’t know the person whom I wrongfully transferred funds into?

Does that mean My R49 000 Would have fell into water just like that??

The bank manager would rather tell me to go home and wait for their feedback , When I call the Capitec help center as soon as I give them my incidence number they put my line on hold for over hours with no one attending me

Capitec is a **** Guys!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply12 Mar 2019, 14:00
Official
I acknowledge your posting, and have referred it to Brendon Joseph for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

PS
Palesa S's update13 Mar 2019, 12:12
Reviewer Update
I did manage to get some of my money back I went to the bank together with the recipient and they transferred the funds back However I feel like if Capitec would have acted as soon as I lodged the complaint I would have gotten my full funds I am not happy as I had to be the one looking for the recipient while my money was being Spent.!