Capitec ****ed me R58k

Capitec ****ed me R58k they called me using 5 and told me about a debit oder that i was not aware of and advised me to login to my app then the debit will be stopped. I logged in to the app and they told me to logout and never use the app for 48hrs. I didnt do anything on the app except login and out. After anb hour someone(hlengiwe) called using *** and asked if I had made a transfer an hour ago and i said no. She said she was working for Capitec.She said i made a transfer to someone ans asked if I knew the person. The call got cut, i caled the number again Hlengiwe answered and said she was warning me about the transfer and advised that I go to the branch. The branch is effin me around, they don't want to pay back my money the reason is because I didn't report the matter on the day it happened. How the hell was i suppose to know that money was transferred, they're telling me it was transferred to an African Bank account. I need my money Capitec is taking people for a ride.