CAPITEC **** ITS CUSTOMERS

I believe CAPITEC BANK is in business to rob its customers. My mom sent money to a wrong person when requesting capitec bank to reverse it, it is a mission she being sent from pillar to post by rude capitec tellers. They claim they cant get hold of the person to get permission to reverse the money. Its been six days today ,called Capitec again all the teller said she must go open a case and dropped the call just like that..how rude one can be.