Capitec ****

My partner had an incident whereby money went missing from her bank account. She I formed them telephonically and went into the branch to lay a complaint and to get the necessary information to get the matter resolved. She evens went as far as to make a case of ***** at the Saps. She was I formed that capitec cannot reimburse her her monies as their investigation shows that they can't trace as to where the monies went to. Pls if anyone can assist in this matter it would be highly appreciated and this happened twice already on two separate occasions even though the first time her account was ceased and reopen.