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Freddie B

1 reviews | Active since Jan 2019

11 Oct 2021, 12:35

Capitec **** 868

Capitec ***** dep **** .i was contacted by capitec ***** dep as per true caller id and spoke to consultants in connection with my unauthorized debit order they instucted me to do cash sent to clear my savings acc but as instructed by them my funds would be reversed back to my savings acc in 24 ours so money was gone the people from ***** dep that contacted me knew everything my balance my debit orders even current amount in my savings acc after cash sent was done i never gave them any refrance numbers but they had it all according to capitec presedent hyper branch capitec mainframe server were hacked 3 month ago no client was informed about this so to my experience with capitec is the worst bank ever not informing theire klients about what is going on i got feedback from capitec that that transaction is my lost and wont be refunded so i hope thousands of south africans wil do as i am doing close your account and move to the major banks absa fnb standatd bank

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Oct 2021, 13:01
Official
Good day Freddie

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,