Capitec ****

I was trying to purchase items from SHEIN but the payment didn’t go through on the SHEIN App, but my bank statement showed that the money was deducted and the transaction went to SHEIN. SHEIN said they didn’t receive the money and also sent me screenshots as proof, and further said that my bank should lodge a dispute and they’re willing to cooperate. I went to a Capitec branch and I was told to wait for 14 business days as they investigate but after 14 business days had passed I was told they haven’t even started investigating and I was told to wait for 30 more business days. I haven’t heard anything from Capitec and when I follow up they keep telling me it’s still under investigation. I need that money, I don’t have money lying around, you guys can’t make me wait for so long while I’ve provided all the supporting evidence and you can clearly see what took place, I mean it occurred on your App which is apparently secure, why are you failing to investigate and refund my money back, you’re really not treating this as an emergency, it shows you don’t care about your customers at all.

And there are a lot of Capitec customers that are going through the same thing, they’ve been waiting for months and have lost hope on getting assisted by Capitec. I don’t think I and my family and friends will still bank with Capitec, their customer service is poor.