Capitec ****

This company... A real ****. Have logged an urgent query with them after my money was jammed at a Bellville branch ATM, this was last Thursday 6 January, consultant at the branch directs me to their contact center DISGUSTING CUSTOMER EXPERIENCE I HAD WITH THE CONSULTANTS I DEALT WITH remember ones name the guy Kamogelo advised that within 24 hours my funds would reflect, he has escalated, received sms same day acknowledging my query with a reference and I'm thinking ok at least we got somewhere. Follow up the following day Friday 7th i quote reference at this time I'm in a panic nothing has reflected in my account. I make another call i explain the situation consultant advices that the matter has been escalated, to have SBV and a capitec technician visit the branch to gather all the information, how this is my concern i have no idea, I just want my money. Told I'll get a call back. I follow up again after receiving an sms advising of 14 days turn around time. At this point I'm beyond furious i call, my calls were dropped by 3 members, at this moment I'm sure Capitec is ******** me and are doing nothing to resolve my query but ******** me off my money. Monday I visit the Adderly branch thinking its best if one of them calls, the lovely gentleman goes above and beyond explaining what could have been done and that had this been processed it usually gets resolved within 24-48 hours. He was told on the phone that it's been escalated and that a technician would be sent out. Till today guys, i have not received anything, no funds no communication no updates. Oh to add salt to the wound Tuesday Aqeelah transfers me through to complaints where no one attends to the calls at all. A VERRRRRRY FURIOUS CUSTOMER.