Capitec says goodbye

Since 2020 there was a *****ulent flag on my account. I was ****med out of money. In order for me to remove it I had to close my account and open a new one. Easy. My card was cut to pieces and 2 hours later still no new account. Andile who was assisting me kept phoning and emailing head office but no one could help him. I went back later that same day and upon a reply from HQ saying he should phone when I am in the bank., well 45 min later and many rerouted and dropped calls I am still without an account. I cant even access previous bank statements. I feel like Capitec decided I dont need a bank account. 3 weeks later and still no feedback from the bank. Still no bank account. I must just switch to another bank who can and will assist me. Thank you Andile for the effort you put in to help me.