Capitec Savings Account Hacked , Capitec not helping enough in tracing the issue.

<p>Good Day</p> <p> </p> <p>Our Capitec family account has been hacked, this was reported at Capitec Branch Mtubatuba but they told us , they will get back to us in 30 days as they will be investigation the matter but we cannot wait that long as R10 000 is missing on the bank account and as matter of fact there will be debit orders missing from my this account due to this incident . We have logged a case with the police , an incident number ********** 0 has been logged as well within the bank .</p> <p> </p> <p>Our expectation is that Capitec refunds the missing amount to the bank account, as we Bank with them with trusted that there are security measures (continuous communications) in place to prevent such ****s from happening to their customers , with them removing themselves from the issue saying they are not involved is quite frustrating to us as customers. Please assist even if it's with escalating this matter to Head Office Capitec.</p> <p> </p> <p>Account Holder :Poppy Nonhlanhla Ndwandwe</p> <p>Capitec Branch number is 470010</p> <p> </p> <p>Kind Thanks</p> <p>Simphiwe </p> <p> </p> <p> </p>