1 reviews | Active since Nov 2016

19 Nov 2016, 01:04

Capitec saving NOT safe at all

<p>I have a Capitec savings account, few weeks ago money was transferred from my account using the *120*3279# without my knowledge. Someone managed to do a sim swap and managed to just get into my cellphone banking. I feel Capitec disclosed of my personal information hence all this has happened.</p> <p>I went to Capitec Vaal Mall branch to notify them of this and the matter was then investigated, few weeks later I was told that a pin was used to transfer the money. A card was swiped at some retail stores ,which surely was not the card issued to me, but still it's my fault. I could not believe how easy it is that someone can access a Capitec's system. If this is not fixed I'm never banking with Capitec</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Nov 2016, 08:40
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank