Capitec saga

It's been 2 months since capitec bank refused to pay me back my money, I don't know what's worse, the fact that they don't have cameras by their ATM''s or that they simply don't care about their customers..I withdrew money R4000 on the 28th of February and the machine gave me a receipt written "insufficient funds"..so I tried the second ATM & another receipt came out with "daily limit reached"..I then became suspicious & checked my account via cellphone banking at the ATM..then it showed I had withdrawn that R4000 ..but now I didn't get the money & when I went inside the bank to tell them about my problem..they said to come back after 2 days & I did, then they told me they would investigate the matter, went back again & they had closed the case without my concern & told me to go to the ombudsman..which I did..now i'm just hoping they can at least trace what had happened to my money. Please help me. Thanks.