Capitec's proof of address and spite

After receiving an sms to submit my Proof of Address, sent from Capitec, I took the wrong billing statement when I left Joburg for Durban on 11 January 2016, which I discovered when I got to Bridge City to submit early February. They would not let me submit a 3day old Statement, fair enough. I stated I have no means of going to Joburg soon, for I am poorly paid where I work and asked if it will suffice that I download my Billing statement, as a proof of address from the Internet, because that's how I check my house's statements anyway. The lass said it's OK, it suffices.<br> <br> I never got a chance to go to Capitec since then. So, finally, this past Saturday, I made it a point I go print so as to submit. I got to Berea Centre in Durban and headed for Capitec around 11h40. On reaching the girl aiding customers, she required I show her documents I had with me to submit as Proof of address, which I gave. To my shock, she told me I couldn't submit a Joburg document in Durban, they want a local one. This is where she and her manager started spiting me and it became obvious they wanted me to sit there unattended instead of questioning this with manager, bc the sms does not say resident address