CAPITEC's Poor Client Services

<p>I am very dissapointed with Capitec Bank's services. I would NEVER recommend them to anyone to take a loan. First they got my salary payment date wrong on their systems. It bounced twice on my bank account. Which I had to pay bank costs of R500 because it bounced. I phoned them and a lady picked up and said she changed the date to every month end. The next month they deducted on the same date and it bounced again. I phoned in again and suddenly they are not able to assist me over the phone, because I had to visit my nearest branch. It was difficult because I can't just take lunch and sit there for hours to be assisted. I was forced to go in and when I got there they told me they can only change the payment date if I take another lone. Which I NEVER will do at this bank again. Finally I had my date changed after throwing out all my toys to get SERVICE. This month they deducted a payment from my bonus, which were not showed out to me on the day of the agreement. I was told that they only deduct every end of the month. The consultant I just spoke to said there is apparently somewhere written on my contract they may deduct from my bonus. When I told him I am going to reverse it, because I need that money and want to make an agreement to pay the end of this month again. He refused. So people do not make loans at Capitec at all.</p>