FR
Faatimah R
1 reviews | Active since Jan 2025
02 Jan 2025, 19:16
CAPITEC *****S ONTOP OF BEING *****ED
Disappointed once again by capitec. Refunding me money that purchases was made on my physical card but was cloned while I'm in cape town and the purchases were made in joburg Sandton. And then they debit my card with the refunded amounts again saying that the case was unsuccessful due to merchants saying they got authorization for those purchases which I could not have made in joburg as I was in cape town which I have proof of as well.
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Capitec Bank's replyOfficial
02 Jan 2025, 20:39Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply02 Jan 2025, 20:39
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
FR
Faatimah R's updateReviewer Update
03 Jan 2025, 11:55If this is not resolved as it's my money that I didn't give the right for some1 to duplicate my card or make purchases on.....I am going to go forward with calling the news papers and putting it all over social media as well.....I will also be seeing capitec for lack of security as how can purchase with my card be made else where if I'm in cape town
FR
Faatimah R's update03 Jan 2025, 11:55
Reviewer Update
If this is not resolved as it's my money that I didn't give the right for some1 to duplicate my card or make purchases on.....I am going to go forward with calling the news papers and putting it all over social media as well.....I will also be seeing capitec for lack of security as how can purchase with my card be made else where if I'm in cape town
FR
Faatimah R's updateReviewer Update
05 Jan 2025, 08:14Hi so my ***** case was unsuccessful second time around. My account is sitting in a minus with the amount that was refunded and now debited by capitec again. I have proof of my location at the time of these purchases which I was in cape town and not in joburg....if this money goes off my account tomorrow which will be my kids money then I will be suin capitec. I'll be taking this further.....any1 interested in going further that has not gotten their disputes resolve can reply on this reveiw with there contact number and I'll create a WhatsApp group...we can get together and get this sorted. As capitec think they can just brush us off.
FR
Faatimah R's update05 Jan 2025, 08:14
Reviewer Update
Hi so my ***** case was unsuccessful second time around. My account is sitting in a minus with the amount that was refunded and now debited by capitec again. I have proof of my location at the time of these purchases which I was in cape town and not in joburg....if this money goes off my account tomorrow which will be my kids money then I will be suin capitec. I'll be taking this further.....any1 interested in going further that has not gotten their disputes resolve can reply on this reveiw with there contact number and I'll create a WhatsApp group...we can get together and get this sorted. As capitec think they can just brush us off.