PA
Petro A
1 reviews | Active since Nov 2013
20 Dec 2023, 20:11
Capitec *****s data
I bought data for my grandmother trough the banking app as I always do, but this time she never received it, the money was deducted from my account no problem but the data was never sent.
I had to purchase data again and it went through but I'm still waiting for the fist purchase to show up on my grans data balance.
How in the world is this acceptable? And why does capitec not except responsibility for it?
This happened on 20/12/2023
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
20 Dec 2023, 21:26Good day Petro
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply20 Dec 2023, 21:26
Official
Good day Petro
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
PA
Petro A's updateReviewer Update
22 Dec 2023, 16:54Thank you for responding to my problem, Capitec has contacted me and resolved the issue. They were friendly and fast, I can now say that in my experience Capitec's staff at the complaints department was very helpful.
PA
Petro A's update22 Dec 2023, 16:54
Reviewer Update
Thank you for responding to my problem, Capitec has contacted me and resolved the issue. They were friendly and fast, I can now say that in my experience Capitec's staff at the complaints department was very helpful.