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Qiniso D
1 reviews | Active since Mar 2022
01 Aug 2024, 13:07
Capitec *****s
My capitac account was put on hold since 2021 because of the funds that were deposited in it,which were found to be *****ulent,i made a statement as to explain about those funds they told me to do an affidat and a sworn statement and the copy of my id and to date no one has ever came back to me regarding resolving that issue so that i get my money and continue to use my account,i made a follow up until i got tired to no avail,i ended up opening an account at a different bank,the problem starts when i receive funds from Sars,i am trying to get hold of those which are rightfully mine but i am being sent from pillar to post and the person i was speaking to from customer care by the name of Ramokone was very rude treated me like a ******** where as i am a victim here.i want capitec to release my funds and re open my account asap,before i take this further to ombudsman what they are doing is totally unacceptable,they should have totally closed that account altogether than keeping it open for funds to be deposited in it but failing to release them why is the account still existing from 2021 but nothing is being done to resolve the matter i think they are the ones who are *****s now.i am very ****ed i cant even explain and i need answers and help😡😡😡😡😡😡😡
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Replies (3)
Capitec Bank's replyOfficial
01 Aug 2024, 14:11Good day Qiniso
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply01 Aug 2024, 14:11
Official
Good day Qiniso
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
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Qiniso D's updateReviewer Update
06 Aug 2024, 14:02Capitec yet again didn't fulfil their promise, the designated official they assigned named Bandile Bleki sent me an email early hours on the 2nd of August saying he would be call within two hours, he never did and I ended reaching out to him, who told me to send relevant information and supporting documents, which I did my money had been stuck or rather I say kept since the 4th of July till today the. Bandile told me to I would receive my money no later than Monday, communicated with him and now capitec is sending an email to SARS to confirm but the official acknowledged the reference of the payment and when it was made and by whom along with the document with proof of payment from SARS I sent them, I feel capitec stalls with clients money whose accounts are on hold till they eventually give up. I still fail to understand why an account that put on hold for three years and capitec consultants at branches tell you it won't be opened ever again, bear in mind I had been using for 7 years before I was turned into an overnite ********. but it is open for deposits which clients end up forfeiting because they duck and dive with your money. Moral of the story is that no progress has been made and they still keeping my money for themselves.
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Qiniso D's update06 Aug 2024, 14:02
Reviewer Update
Capitec yet again didn't fulfil their promise, the designated official they assigned named Bandile Bleki sent me an email early hours on the 2nd of August saying he would be call within two hours, he never did and I ended reaching out to him, who told me to send relevant information and supporting documents, which I did my money had been stuck or rather I say kept since the 4th of July till today the. Bandile told me to I would receive my money no later than Monday, communicated with him and now capitec is sending an email to SARS to confirm but the official acknowledged the reference of the payment and when it was made and by whom along with the document with proof of payment from SARS I sent them, I feel capitec stalls with clients money whose accounts are on hold till they eventually give up. I still fail to understand why an account that put on hold for three years and capitec consultants at branches tell you it won't be opened ever again, bear in mind I had been using for 7 years before I was turned into an overnite ********. but it is open for deposits which clients end up forfeiting because they duck and dive with your money. Moral of the story is that no progress has been made and they still keeping my money for themselves.
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Qiniso D's updateReviewer Update
07 Aug 2024, 14:04Capitec at it again this just confirms that you guys stall with our funds to keep it for yourselves no flag or *****s suspicion on the funds, proof of payment sent, reference from SARS confirmed capitec official assigned official Bandile Bleki never responds in time I was told to wait 24 to 48 hours for my funds to be released and the waiting period has lapsed. Will I be receiving my funds or you guys aren't willing, and should take this further with National Finance ombudsman, but one thing everyone should know you treat people like trash, and pretend to be of good customer service and and attend to customer publicly only to the exact opposite privately, and don't even respond to emails and the officials are always in meetings when you call, sent an email early hours today no response, oh probably in meeting again can't reply. Should have saved my time and money calling and emailing you guys and instead went to ombudsman
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Qiniso D's update07 Aug 2024, 14:04
Reviewer Update
Capitec at it again this just confirms that you guys stall with our funds to keep it for yourselves no flag or *****s suspicion on the funds, proof of payment sent, reference from SARS confirmed capitec official assigned official Bandile Bleki never responds in time I was told to wait 24 to 48 hours for my funds to be released and the waiting period has lapsed. Will I be receiving my funds or you guys aren't willing, and should take this further with National Finance ombudsman, but one thing everyone should know you treat people like trash, and pretend to be of good customer service and and attend to customer publicly only to the exact opposite privately, and don't even respond to emails and the officials are always in meetings when you call, sent an email early hours today no response, oh probably in meeting again can't reply. Should have saved my time and money calling and emailing you guys and instead went to ombudsman