Capitec run-around

I do holiday rentals and booked staff from Standard Bank Lesotho for a golf day. Capitec (my bank) rejected the international payment because it was in my personal name. Standard Bank Lesotho changed it to my business name, but then Capitec said it had to be in my personal name. So I wasn't paid. I phoned the customer care desk at Capitec and heard the famous South African line: "Your enquiry will be escalated and I will call you back." Please! I know nothing ever happens from any so-called "escalation."