Capitec Run Around

Dear Capitec Bank. My Fiance has been given the run around for over three weeks now to remove a prevent status off his name. Initially Capitec Bank (Southdale Branch)was assisting him with his initial application, because the branch did not pick up his company name on their system as well as they could not do confirmation of employment on a Saturday he was told to visit another branch, he did so and in result he had been blocked by Capitec Bank with a prevent status on his name. He contacted the Southdale Branch explaining to his agent (Maulene) as well as the branch manager (Shivesh) that he has now been blocked and they advised that he submits a verification of the business to them to forward to headoffice, he had done so and a few days later his agent (Maulene) had called him and advised that his prevent status had been removed and he could come into the branch and finalize his application. He visited the Trade Route Mall branch the saturday after he received the call from Maulene and dealt with another agent (Dimpho). The agent was not sure of the status of the escalation and advised we go back to the Southdale branch and deal with the agent we were initially dealing with as she could not view anything on her system.In the same day we travelled from Trade Route Mall to Southdale and spoke to a different agent as Maulene was not there, the agent (Pearlz) contacted headoffice over the phone and advised us that she will have to do confirmation of employment in order to lift the status and she would not be able to to it as it was a Saturday.The agent then advised us to return on a weekday and they would be able to confirm his employment. When he had taken a days leave to sort everything out with the bank he called in to find out if he can go to the branch as it would require him to travel, the branch manager (Pumi) had advised him that the block was external and that the branch could not help him and he would have to contact headoffice.He contacted headoffice in the same day and went through to Client care, the legal department, the ***** department, the forensics department and had spoken to the following people, Courtney, Vincent, Nkosinathi, Imraan and lastly was transferred back to client care and spoke to Thabiso. Thabiso advised that the block is called a prevent status and that we should take the latest payslip to our closest branch for them to remove the prevent status beacuse the call centre is unable to do so. In the very same day we went back to the Trade Route Mall branch and spoke to Dimpho again, she was confused and checked everything on her system, she then was able to let us know that headoffice required certain documents from the company such as verification of the company, CIPRO documents as well as his payslips and confirmation of employment, we arranged for those documents and submitted them to Trade Route Mall Capitec and we were told that they would have to review the documents and will provide us with feedback. Today we had called the capitec branch and spoken to the branch manager (Pitsetso) and was told that she had been trying to contact the company with no luck, I had tried explaining to her that the number was incorrect and she told me that she gets her numbers from Google, I am the Marketing Manager for the exact same company and the Google profiles are my responsibility, I had rectified the error on the google profile and had called Trade Route Mall back to confirm if they have the correct contact information, the correct information was confirmed by Pitsetso and we were told that she would do the confirmation but there is still more processes to follow. We are currently awaiting any kind of feedback from Capitec and are honestly loosing any kind of patience we currently have. We have been Capitec clients for years and have also taken out finance with Capitec before, Capitec has proven to be delayed and have an issue with communication between the branches and headoffice. We are currently considering to close all accounts we currently have with Capitec and utilizing a different bank. Our Director has also stated that she will be avoiding any employees banking with Capitec as we are the 3rd party in the company to have an issue like this with Capitec.