1 reviews | Active since Nov 2015
Capitec ruins black friday
<p>It's black friday and my bank (capitec) is offline ***</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hello Martin
Further to your post and our telephone discussion.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
I referred your complaint to our IT team to supply me with comprehensive feedback on your concern. They have responded saying that there was intermittent issues with the Remote banking app. Our IT team worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hello Martin
Further to your post and our telephone discussion.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
I referred your complaint to our IT team to supply me with comprehensive feedback on your concern. They have responded saying that there was intermittent issues with the Remote banking app. Our IT team worked very hard to get the matter resolved, thank you kindly for your patience throughout the experience considering your circumstances at the time.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank