Capitec ruining peoples financial status and not caring

I took out a personal loan with Capitec and requested the debit order date to be the 28th of every month.

This morning i logged into my account (28th Jan) and see that my account is flagged as being in arrears which i am not as the payment is only due today!!

I phoned their collections number that is on the account and the lady said my account was not in arrears and that Capitec requested an early payment (I didn't approve an early payment request!!) and therefore i am now in arrears.

I then spoke to their customer care and they also informed me that Capitec requested an early payment - however, how can they amended a debit order KNOWING that ON AGREEMENT i stated on a recorded telephone call that my salary is paid on the 28th

I then contacted Capitec on their Collections Whatsapp number and got an extremely rude consultant, Levina. I explained that my account is showing as in arrears, even giving her a screen shot of the account being red flagged, however the debit order date is the 28th so therefore i am NOT in arrears. She just stated in a Whatsapp "the system is expecting this month's oayment" and the more i am saying your not assisting me on my queries she cancels the chat

Because of this, i was declined a loan due to my account being arrears and now the account is flagged as well.

I have had numerous loans with Capitec and have never experienced "account in arrears" on the DUE DATE

This is totally unacceptable and the way that this has been dealt shows that Capitec don't care about their clients as their system issues have now affected a credit rating i have worked years on trying to keep clean!!!!