AM
Abongile M

1 reviews | Active since Oct 2019

07 Oct 2019, 20:49

Capitec Ruined Me

I have an account with Capitec Bank and that was the worst decision ever. I use the account for my income from my business and I depend on that money to buy my family food, pay rent and all other expenses. mostly to deposit money (income).

One morning I noticed my account was blocked and it was blocked without any notification. I lost out on so much business because the account was blocked and now I am behind with my payments. They have caused me so much distress and suffering.

I notified the bank to keep whatever money in my account that they may find was send to me wrongly and just open My account because I have things to do but NO! They decide to block the whole thing and I coundnt even recieve funds from my clients, now my life is a mess.

I have to now spend more money on getting a lawyer to sort out this mess and I need it sorted out because they caused me so much of a loss.

Other banks can block an account but at least have debit orders running and be able to receive funds. But not Capitec, now I understand when they say the 4 major banks because they know and understand processes very well.

I want my money and account closed. It is my right.

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Replies (2)
Capitec Bank
Capitec Bank's reply08 Oct 2019, 16:25
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
 
Kind regards
Capitec Bank

Capitec Bank
Capitec Bank's reply11 Oct 2019, 09:54
Official
Hi Abongile

As per our telephonic conversation the matter has been resolved.

Kind regards
Capitec Bank