Capitec - rudest service

On entering my local Capitec branch, I asked to open an account. I was ordered to download the app and try to open an account online, which doesn’t work and if she had provided the opportunity I would have told her that I had tried to already. My current bank statement was then demanded, which I of course world not provide, it has NOTHING to do with her. On bring called to a desk to open the account with a teller, no fees were advised, just my details and a very huffy individual who was intolerant of my fingerprints not reading. After being instructed to download the app, the teller did not activate my account for online baking. I was instructed by help desk that I need to return to the branch and the complaint about their rude service needs to be logged there. I never want to go back to that unfriendly place. The Capitec website advises a phone number to escalate to CEO, that number also doesn’t work and no assistance is being provided to get through to the escalation desk either. The first demand made is your ID number . I gave them 2 different phone calls to escalate this nasty branch and poor service, but the help desk won’t escalate the issue. I told them I would post it here, so here it is. Quite a horrid service experienced Capitec, you need to change your staff and those who train them, they are unfriendly and downright rude