Capitec rude complaints department and no help.

My account at capitec was locked and they stopped sending me statements for my credit card.After being referred to multiple different departments, i was told the complaints department can help.Janine adonis was so rude and unsympathetic to my case. She wasn't willing to listen.i told her how the other banks managed to help so easily. She said Capitec cannot be compared to other banks.really!!!!. Also said my account is locked and i cannot use my credit card...but they very nicely charge me a credit card fee for something i cant use. So disappointed at the attitude i got from the complaints department. Advise everyone to stay away from capitec...unknowlegable staff and lotsa attitude. Cant wait to close the account once you unlock it. Stick to the big banks...