Capitec rude agents and 1 hour waiting time to speak to an agent!

It’s been a struggle receiving international deposits with Capitec. I spoke to 6 different agents with regards to a deposit that was made into my account on the 19t of July The trim around time is 7 days and I have still not received my money. I tried calling the forex department of which al together I have 8 hours in the phone. 1hr waiting time before getting through to an agent. I explained the urgency that I have stage 4 cancer and need to pay for chemotherapy. They then escalated the matter the 24hr turnaround time has now lapsed. I don’t know what to do at this point. I’ve gone to the branch and they are just as useless I need my money urgent . I’ve reached out on twitter. It’s like I’m speaking to a machine. Wasted 100’s of rands on airtime. My anxiety is through the roof and this is definitely affecting my health.