Capitec rob my 63 year old mother

Capitec at it again, peoples money out of account without being withdrawn by account holder. When it happened to me I thought it was a genuine system error, but to take for an elderly woman is worst.

I personally transfered R500 to my mother,23 December 2020, she received the money in notification. Since it was just a top up for whenever needed, she never used it, until 30 December 2020, when she went to town, but to find no money. She never went to town in between, her bank has been with her, yet she was told she withdrew it. It is going to be investigated, still today no trace, money gone, the worst part she was told was traced she will be charged R75. Is this the best ?Capitec? From a 63 year old woman, take just like that. Thank God I know Capitec is capable, as done to me R3000 gone in the middle of the night but mine came in full, I don't play like that. It's high time Capitec management conduct audit of staff if they claim the system is not capable of this.. I want that money back in full.

My mother is still soooo hurt, how cruel can you be,